overview
These terms describe the general conditions under which Cityway Logistics provides freight forwarding, warehousing, shipment coordination, tracking, and delivery support services.
By requesting a quote, submitting cargo information, booking a shipment, or using our tracking service, customers agree to provide accurate details and cooperate with operational, customs, and carrier requirements.
customer responsibilities
- Provide accurate shipper, receiver, cargo, value, weight, dimension, and documentation information.
- Declare fragile, restricted, hazardous, high-value, temperature-sensitive, or time-critical cargo before booking.
- Ensure goods are properly packed, labeled, and ready for collection unless packaging support has been requested.
- Respond promptly to customs, compliance, delivery, or payment requests that may affect shipment movement.
service conditions
Transit times, rates, and delivery estimates depend on cargo readiness, carrier availability, customs processing, route conditions, weather, security controls, and other operational factors outside direct company control.
Cityway Logistics may use trusted carriers, warehouse partners, customs agents, and delivery providers to complete shipment services while maintaining customer communication and operational oversight.
tracking and communication
Tracking information is provided to help customers monitor shipment progress. Updates may depend on carrier scans, warehouse milestones, customs release, and manual operation updates.
liability and claims
Customers should request insurance or special handling before shipment when cargo value, fragility, or risk profile requires additional protection. Claims must be submitted with shipment references, supporting documents, and evidence within a reasonable time after delivery or incident notice.
contact
For questions about these terms, shipment handling, claims, or service conditions, contact the Cityway Logistics support team through the contact page.